OMegha CRM

OMegha CRM™ The entire customer journey, right at your fingertips. Using OMegha CRM™ teams can make smarter, faster and better decisions. Whether they are in sales, marketing or customer service, running with OMegha CRM™ will make a huge difference in their productivity and bottomline. There is no hidden cost and no forced upgrades.

CRM stands for “customer relationship management” and it is a software that stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like visits, phone calls, email, and more. CRM is an approach to managing a company's interaction with current and potential future customers that tries to analyze data about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Connect to your customers in a whole new way. Build more meaningful and lasting relationships — better understand their needs, identify new opportunities to help, address any problems faster. With a single view of every customer interaction you can sell, service and market like never before.



WHAT DOES CRM DO?
  • Actively tracks and manages customer information.
  • Simplifies repetitive tasks so you can concentrate on leads.
  • Delivers instant insights and recommendations.
  • Extends and customizes as your business grows.

WHY CRM MATTERS>
  • CRM helps you ditch clunky processes and manual effort so you can get on with business.
  • You’ll find more leads, close more deals, keep more customers and grow your business.
  • One place to store all customer information means your conversations are always personal, relevant, and up to date.

DEFINITIONS
  • Accounts: Accounts are the organisation you do business with.
  • Leads: Leads are the point of entry for your CRM. When someone shows interest in your business, you will create a lead record to get them into your sales pipeline.
  • Contacts: Contacts are the people in a Company you interact with in pursuit of a business opportunity.


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